The Covid-19 pandemic has undoubtedly accelerated digitalization across industries and upped the ante on remote working, a concept not new to the business process outsourcing (BPO) industry. Since the 1990s and the rise of the Internet age, the outsourcing industry has provided remote or virtual assistant services to entrepreneurs, small business owners, and large corporations alike who were looking to cut costs. But with increased competition, technological advancements, and improved communication, the benefits of outsourcing work to virtual assistants have gone far beyond cost arbitration. Today virtual assistants are critical to enhancing productivity, leveraging niche skills, ensuring flexibility and scalability, and delivering superior customer experiences.
So, who really is a virtual assistant? As Forbes aptly defines it, a virtual assistant is a remote worker who provides clients with administrative, creative, or technical help. Essentially someone who takes ownership of your tedious, time-consuming, but critical functions such as data entry, database management, appointment scheduling, accounting and payroll, and more, freeing up your workforce to focus on more effective actions. Depending on their qualifications, virtual assistants can benefit all industries—from healthcare and real estate to engineering and marketing agencies. Interestingly, the Philippines has emerged as one of the most popular destinations for virtual assistants.
Given the dynamic business landscape, increased competitiveness, and the heightened emphasis on customer experiences, businesses are under constant pressure to find new, innovative ways to differentiate themselves. And having a highly productive and flexible workforce can be central to that. According to the Intuit 2020 Report, 80% of big businesses plan to substantially expand the use of a flexible workforce (or virtual assistants) in the coming years. And here’s why:
Industry estimates suggest outsourcing non-core activities to virtual assistants can help businesses save up to nearly 80% on operating expenses per year. From eliminating hiring costs and office expenses like space rent, Internet and equipment costs and more, to saving expenses on employee benefits or long-term contracts, virtual assistants work remotely on their time, but on your budget and SLAs. Outsourcing virtual assistant services to the Philippines, the world’s outsourcing capital, is a sure and simple way to reduce overheads without compromising service quality.
As an organization, if there are specific skills that you may need temporarily, virtual assistant outsourcing can help. These may include bookkeeping, payroll, customer service, and more. Besides working as an extended arm of the organization, virtual assistants typically have comprehensive knowledge of your company that helps deliver superior services. What’s more, virtual assistants enable you to access specialized skills outside your geographical limitations. By outsourcing tasks to virtual assistant companies in the Philippines, you can leverage world-class talent and solutions at lower prices.
Outsourcing recurring, mundane tasks to virtual assistants enables enterprises to streamline business activity, free up high-skilled resources to focus on core competencies, and ensure increased productivity. Moreover, access to a rich pool of virtual assistants gives you the flexibility to scale up or ramp down as per market demand. You only pay for the hours of their bandwidth or the work submitted by them.
Having a pool of virtual assistants who respond to customer queries and resolve customer challenges with a short response time is a sure way to deliver superior customer experiences consistently. Besides, they actively interact with your customer to understand their needs and even upsell or cross-sell services to address demands. Often operating in shifts to cover all time zone, virtual assistants also ensure 24×7 availability to meet global requirements.
Outsourcing virtual assistant services to Flatworld Philippines empowers businesses to delegate non-core tasks with the assurance that high-quality virtual assistants will complete all actions within the stipulated timeframe. It allows you to focus on business development and product R&D rather than being bogged down in routine day-to-day activities. This is especially beneficial for solopreneurs or start-ups where people need to fulfil multiple responsibilities simultaneously. Our virtual assistants are trained to perform a range of activities swiftly and efficiently, including entering data, event management, email moderation and response, preparing reports, and answering calls, as well as scanning business cards, and making travel arrangements.
To learn more on how Flatworld Philippines can offer personalized business solutions that go above and beyond, write to us at firstname.lastname@example.org today.