The fast-paced digital world demands that businesses keep up with increasing customer expectations. Offering top-notch customer service requires more than just managing call volumes. Our advanced call center services are provided from the heart of the tech-rich region of the Philippines.
We harness technologies such as AI-powered chatbots, Interactive Voice Response (IVR) systems, and cloud-based telephony. These technological pillars simplify the communication process while enhancing the customer experience. Our team of experts uses them to ensure smooth, fast, and secure interactions between your business and its customers.
Through workflow optimization driven by Lean Six Sigma principles, we consistently improve first call resolution rates while minimizing operational overhead. Crafted with every size of business in mind, our solutions are here to stay, adapt, and evolve with your growing needs. Partner with us—your preferred outsourcing partner from the Philippines.
Explore our full suite of call center services, each aligned with Voice of the Customer to Critical to Quality (VoC-to-CTQ) mapping to ensure our services address the specific needs of your customers:
We offer reliable technical call support to maintain your technology infrastructure, facilitating smooth operations and minimizing disruptions.
Let our virtual assistants handle your administrative tasks efficiently, freeing your time to focus on strategic objectives.
Improve customer interactions by monitoring calls for quality to identify areas of improvement and implement corrective actions.
We safeguard your online reputation by moderating user-generated content, maintaining a safe digital environment for your brand.
We manage your email communications promptly and professionally, ensuring customer inquiries are addressed on time every time.
We provide real-time assistance via live chat, resolving your customer issues instantly and providing a seamless online customer experience.
Get professional phone answering assistance to ensure every call is answered promptly and professionally, leaving a positive brand impression.
Our back office support services handle your non-core tasks efficiently, allowing you to focus on strategic decisions and business growth.
As part of our Lean process optimization, our workflow follows the Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle, facilitating structured feedback loops and continuous service calibration. Under this framework, we helped a client achieve a 48.58% improvement in service quality and a 45.28% boost in customer retention.
We stand by impeccable standards, ensuring every customer interaction meets the highest quality benchmarks. Our statistical root cause analysis and CTQ-focused quality control mechanics ensure every customer interaction is aligned with defined service expectations.
With our 24/7 availability, we guarantee uninterrupted support for our customers across different time zones. Whether it's a call, chat, or email, when you hire our call center services, we are always there to respond and ensure seamless customer experiences.
We leverage cutting-edge technologies to enhance our service delivery, ensuring fast, accurate, and effective customer interactions. From AI chatbots to advanced CRM systems, we're at the forefront of technological innovation
We provide valuable insights into your customer interactions, helping you understand your customers better and make data-driven decisions. These insights empower you to improve your offerings and drive customer satisfaction
We prioritize data security and provide robust backup systems to ensure business continuity. Your customer data is safe with us, and our systems are prepared to handle unforeseen circumstances.
Guided by Lean Six Sigma principles, we maximize Customer Value Add (CVA) and eliminate Non-Value Add (NVA). This enables faster cycle times and optimized resource usage.
Outsourcing call center services to our experts allows you to focus on your core business activities while leaving the customer service in the hands of experts
Outsourcing call center services provides the flexibility to easily scale up or down depending on business needs and customer demand.
Your company saves on the cost and time of training customer service representatives, our teams are well-trained and ready to deploy.
Our call centers have quality assurance processes in place to maintain high service standards
Companies can quickly establish customer support operations through outsourcing, without the need for a lengthy setup process
Outsourcing call centers can often handle unexpected volumes of calls or issues, providing a buffer for your business during uncertain times
We are experts in this field and bring their knowledge of best practices to your business.
Outsourced call centers have backup systems and contingency plans in place, ensuring uninterrupted service
Reputable outsourcing companies like ours adhere to the necessary regulatory standards and have robust data security measures in place.
Effective customer interaction management is key to thriving in this globalized business landscape. This is exactly what we offer—Philippines-based call center support that combines industry expertise, cultural compatibility, and resource efficiency. With lean six sigma process optimization, our call center services are not only scalable but also aligned with CTQs translated from your customers’ inputs and strategic business goals.
For a reliable, strategically aligned, technically superior, and secure call center partner, contact us today!
Flatworld technicians are professional and have caught on quickly to even our more complex end-user troubleshooting fixes. The team has been exceptional in following up and ensuring that our customers are satisfied, often going above and beyond to deliver success.
Thank You Flatworld! It was so great to have you and your team support during our massive POP launch. I look forward to partnering in the future. Please extend my gratitude to your team.
They have so far surpassed our expectations. They made things easy, I felt very accommodated.
Flatworld Philippines has been efficient for the most part since they took over the project. Their team has been hitting the weekly customer transfer numbers per agent we discussed and has been easy to communicate with. We are pleased with the overall working relationship, especially considering the geography and time difference.
Their service is very attractive and necessary for its low costs.
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Read More →Reputable outsourced call centers like ours structure their process using critical quality metrics and continuously improve their service quality based on VOC inputs. They handle inbound and outbound calls, provide technical support, perform market research, and manage customer relationships.
Philippines-based teams are often trained in process governance models such as Lean Six Sigma Yellow Belt protocols. With an English-speaking workforce and robust telecom infrastructure, they are compatible with Western countries and are economically viable.
Choosing the right outsourcing partner involves evaluating factors such as the company's track record, service quality, technological capabilities, and the skillset of their agents. Determining the outsourcing firm’s flexibility is essential to align with your business needs and time zones.
Yes, call center service providers based in the Philippines do provide 24/7 customer support. Thanks to the country's strategic location in the Asia-Pacific region, it is strategically located to offer round-the-clock services catering to different time zones of global clients.
The cost varies depending on various factors, such as the project's complexity, the skills of agents, and the call volumes. However, the combination of lower costs of living and skilled accent-neutral agents makes outsourcing to the Philippines great value for your investments.
