Chat Support Services

Step-up Customer Experience using Flatworld Philippines

Adopting an omnichannel digital strategy is the only way to drive the success of your customer service operations today. And that implies giving customers the option of interactingvia chat platforms in addition to phone calls and emails.Online chat assistance is often the differentiating factor in customer support, resolving real-time queries when the customer is on your website and is emerging as the edge in whether you gain or lose a customer.

Flatworld Philippines has been at the forefront, pioneering the integration of AI in chat support services. In addition, we are fully capable of collaborating with you to develop robust and tailor-made AI-powered solutions to address your specific customer support requirements. With our AI-enabled chat support services, every customer interaction can be transformed into a valuable business prospect, while also promoting self-service and ultimately reducing the number of inbound calls. By offering prompt information and support through online chat, your website gains credibility and reassures customers that addressing their inquiries is a top priority. Utilizing intelligent AI chatbots effectively handles frequently asked questions, allowing your agents to focus on more intricate issues. This enhances operational efficiency and enables online customers to receive assistance with troubleshooting, product/service inquiries, and billing concerns, ultimately enhancing their overall experience with your brand.

What We Offer

At Flatworld Philippines, we understand that customer soften prefer to interact with help desk agents via chat and communicate using any device –desktop or mobile –and have documented evidence of their conversations for future reference. Web chat support goes a long way in changing consumer perception of your business and improving sales by up-selling, cross-selling, and helping customers through the check-out stage if required. This is why we offer a range of solutions to meet your chat support outsourcing requirements. Some of our frequently chosen services include:

Customer Inquiries and Grievance Resolution Chat

By resolving your customers’ queries and complaints with clear online communication, we project your business as a responsive and responsible brand.

Visitor Started Chat

When someone visits your website and initiates a conversation on the chat window, we ensure that none of their questions are left unanswered.

Technical Support

For customers soliciting information on your products and services, we maintain an up-to-date database of your portfolio and ensure that they get the precise information they were looking for.

Lead Generation and Follow-up Chat

To boost your sales and marketing campaigns we offer chat support services that fuellead generation and initiate follow-up conversations with warm prospects.

Billing Support

We have a specialist team to address billing queries and complaints via instant messaging and we support multiple industries –including telecom, BFSI, retail, healthcare –withthis service

Inbound Telemarketing Services

Our team simplifies explanation of your products’ features and technical troubleshooting by offering 24*7 chat services to optimise customer experiencewith your brand.

View the complete list of our chat solutions here. Our chat support widens the scope of your customer service by serving people who prefer to textand get replies in real-time instead of sending emails or making phone calls. Chat platforms also help them share files and links with executives to explain their issues and get resolutions faster. This is why Flatworld Philippines has seamlessly weavedchat support into its contact center portfolio

The Flatworld Advantage

Combining the expertise and experience of dedicated chat support associates with a robust infrastructure, we tailor our services to the varying needs of our clients. We aimto help you focus on your revenue-generating activities while we communicate with yourcustomers as an extension of your team.

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AI-Driven multilingual chat support

with different campaigns managed by teams fluent in the language your customers choose to converse in

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Applications with CRM integration feasibility

to ensure that our associates have relevant data aboutyour customers while communicating with them

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Detailed weekly and monthly reporting

to demonstrate measurable outcomes on your chat support services

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Six Sigma approach

to maintaining the highest standards of quality in delivering chat support

Let us help you grow your business. Here at Flatworld Philippines, we create customer experience through innovative strategies that engage customers and adapt to their changing needs.

We partner with you to create custom solutions to take your business to the next level.

To learn more about chat based customer service solutions at Flatworld Philippines and their benefits for your organization, please fill up the form.

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Simply fill up the following with your requirements and we will contact you within 24 hours.


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