Inbound Call Center Services
Our offerings include routing technology integration with CRM and real-time analysis to ensure smooth interactions and improved customer experience.
We offer real-time surveillance, which acts as a massive crime deterrent. Following a validated and standardized workflow, our experts notice, prepare, and prevent potential threats with fast response times. The live feed or recorded footage can be accessed remotely. Additionally, our high-quality video footage can provide audit-ready documentation at all times for legal or regulatory reviews.
Over the past two decades, we have built an intelligence to optimize our workflows using Lean Six Sigma best practices. With a substantial client base across 180+ countries, we are familiar with geographic and industry-specific regulations that accompany CCTV surveillance. Our video monitoring services are compliant with ISO and the General Data Protection Regulation (GDPR).
Partner with us today to leverage streamlined remote video monitoring services that seamlessly integrate with other security systems, like access control, and enhance the overall security architecture.
Our video surveillance experts offer you a comprehensive list of services designed to address specific needs of your business, ensuring optimal performance, security, and quality control.
We use a variety of HD cameras for comprehensive surveillance solutions. Our services guarantee real-time visibility and security across vital locations.
Using intelligent detection algorithms and statistical root cause analysis, we help trigger alerts only when pre-defined activities or anomalies take place, thus optimizing storage and response efficiency.
You can access and control surveillance feeds from anywhere using secure mobile applications, which allows for on-the-go oversight thereby leading to instant incident responses from any location.
We have networked storage solutions and advanced indexing techniques, enabling quick access to archived footage for forensic analysis and incident review.
To enhance perimeter security, our systems can work together with surveillance networks to identify unauthorized breaches. Embedded with the Poka-Yoke mechanism, our systems use motion sensors, infrared technology, and AI-based pattern recognition.
Our system automatically analyzes videos for patterns leading to actionable insights, hence boosting proactive threat management and operational intelligence.
We follow a particular process flow that seamlessly implements and provides you with optimal performance with our expert video monitoring services.
Our team thoroughly assesses your business needs, operational environment, and security challenges to map them with Critical to Quality (CTQ) metrics and provide tailored solutions.
Following this, our technicians expertly install the necessary hardware at strategic locations to enable optimal coverage and effectiveness of the surveillance system.
Next, our experts connect your surveillance system securely to the internet. It enables remote access and monitoring of the video feed from anywhere, anytime.
Our team configures surveillance software and fine-tune settings to ensure seamless operations and a user-friendly experience.
Once setup is complete, we equip your team with the knowledge and skills to effectively use the system, covering everything from basic operation to advanced features.
After the system is live, our service ensures continuous surveillance and system performance. We promptly address any technical issues to minimize downtime and maintain system integrity.
Choosing the right partner for your security needs offers you peace of mind, knowing your property is safeguarded, when you focus on other tasks. We apply the Define, Measure, Analyze, Improve, Control (DMAIC) lifecycle to drive consistent, data-driven improvements in monitoring performance.
We install cameras at the most optimal locations using the Site Risk Assessment, followed by Value Stream Mapping (VSM) of surveillance touchpoints.
We offer comprehensive reporting dashboards designed to track CTQs and enable root cause analysis and traceability. Our Lean Six Sigma process improvement helped a client reduce existing documentation errors by 30%.
We use cutting-edge surveillance software to ensure high-quality, real-time video feeds. This allows for immediate detection and response to security threats.
Our Lean process optimization helps us identify Non-Value Adding (NVA) and eliminate the costs associated with it. By outsourcing to Flatworld, you don’t have to invest in a full-time, in-house security team and expensive equipment.
Our team comprises seasoned professionals with deep expertise in CCTV surveillance. They monitor live feeds, respond to incidents in real-time, and ensure protocol adherence.
We believe in building strong relationships with our clients. Our customer service team is available 24/7 to address your concerns, provide updates, and ensure your absolute data security.
With the increased need for surveillance, companies are more likely to opt for remote video monitoring. This would enable them to safeguard assets across multiple locations while cutting down the recurring costs of maintaining an in-house security team. To ensure that our clients get the best returns on their investment, we leverage advanced technology to provide real-time remote surveillance.
We also perform software configuration and end-user training to empower your staff as well as track system performance using KPI dashboards aligned to CTQs. Our video monitoring services not only offers an enhanced level of security but also eliminate NVA operational overhead associated with traditional security measures. By outsourcing your security needs to us, you gain peace of mind and the freedom to focus on your core business operations.
The remote video monitoring service cost is influenced by various factors such as the size and location of your property, the number of cameras required, the complexity of the setup, and any additional services you opt for.
Yes. Typically, the larger the property or area you wish to monitor, the higher the cost. This is because larger spaces usually require more cameras and equipment, leading to increased costs.
Businesses use a variety of security cameras depending on their specific needs. These can range from dome and bullet cameras to PTZ (Pan, Tilt, Zoom) and IP cameras. The choice of camera will depend on factors such as the area you need to cover and the level of detail you require in the footage.
Absolutely, Remote Video Monitoring can be used in combination with other security services such as alarm systems, access control systems, and security guard services. This can provide a comprehensive security solution for your premises.
Yes, Remote Video Monitoring is not just for businesses. It can also be very effective for residential properties, providing homeowners with peace of mind that their property is secure, especially when they are away.