Inbound Intro
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Outbound Call Center Services Designed to Drive Conversions

Businesses are usually affected by a limited customer base, ineffective conversion rate, and difficulty in retaining customers. These specific pain points tend to halt growth and impact profitability negatively.

Our advanced outbound call center solutions manage these needs efficiently by applying Lean Six Sigma best practices in our workflows. With advanced auto-dialers, CRM, and data-driven strategies, our services are structured around mapping Critical to Quality (CTQ) factors to Voice of Customer (VoC) insights. It not only aids sales and improves customer satisfaction but also offers practical information that facilitates data-based decision-making.

Improve your customer engagement strategy and solve these ongoing issues with our custom-made solutions. See how we can assist you in converting leads to customer retention and enhancing your business productivity.

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Outbound Call Center Services We Offer

Our outbound call center service includes specialized service areas that help improve the performance of your business and your interaction with your clients.

Telemarketing

Telemarketing

Get skilled personnel who can fast-track sales through direct calling and personalized interactions. Our outreach and negotiation strategies are designed around identified Critical to Quality (CTQ) factors to ensure consistent and effective sales closures.

Appointment Setting service

Appointment Setting service

Our experts are dedicated to setting appointments and enabling your sales team to meet with interested clients who are ready to convert, thereby shortening your sales cycle.

Order Taking Services

Market Research

Our thorough market research services combine data collection techniques and detailed customer feedback, which will enable you to get an excellent understanding of your target market.

Debt Collection

Debt Collection

Our efficiency in optimizing your accounts receivable management ensures effective debt collection without damaging relationships with clients through sophisticated recovery tactics.

Customer Surveys

Customer Surveys

Through our specialized services, we can conduct customer opinion surveys and get critical feedback structured into measurable CTQs to help enhance your products and experience.

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Product Promotion

We deploy scripted product messaging validated through prior A/B testing and feedback loops. This helps us improve promotion-to-response ratios under controlled quality benchmarks.

Icon Our 6-step process flow is designed to incorporate all your outbound call services

Outbound Call Center Process We Follow

Needs Assessment & Consultation

We undertake a first meeting which is for the sole purpose of obtaining information regarding the client’s needs, business objectives, and potential consumers.

Strategy Development

We formulate a proper plan by customizing the campaign’s calling scripts, demographics, performance indicators, and goals. We deploy Poka-Yoke mechanisms to avoid our agents’ deviation from approved messaging and prevent legal or reputational risk.

Technology Integration

We incorporate sophisticated auto-dialers, customer relationship management systems, and analytical systems for efficient implementation & quick information access.

Agent Training & Preparation

Our agents are rigorously trained under Standard Operating Procedures (SOPs)-driven goals to meet a variety of outbound call requirements, such as product education, call direction, rebuttals, and compliance guidelines.

Campaign Execution

We roll out the campaign, monitor call quality and tactical changes, and maintain open communication with the client.

Performance Analysis & Reporting

Lastly, we monitor and track the metrics to offer performance dashboards, SOP updates, and audit-ready documentation maintained under Lean Six Sigma best practices.

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Industries We Support

E-commerce Icon

eCommerce

Support your online store with 24/7 customer care and order processing.

Healthcare Icon

Healthcare & RCM

HIPAA-compliant billing, patient support, and records management.

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Logistics & Trucking

Dispatch, back-office tracking, and 24/7 helplines.

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Real Estate & Mortgage

VA support for listing management and lead follow-up.

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Insurance Agencies

Claims assistance, policyholder support, and data processing.

Fintech & Banking Icon

Fintech & Banking

Secure data entry, KYC, loan processing, and omnichannel support.

Legal & Professional Services Icon

Legal & Professional Services

Appointment setting, transcription, and admin VA services.

Telecom & Utilities Icon

Telecom & Utilities

Customer retention, first-line support, and helpdesk outsourcing.

SaaS & Tech Support Icon

SaaS & Tech Support

Tier 1 tech support, live chat, and account onboarding.

Why Choose Us as Your Outbound Call Center Service Provider?

We have built our reputation over decades of experience in delivering best-in-class telemarketing campaigns with a consistent client-centric approach. In response to fast-evolving market demands, we follow the Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle to continuously enhance our outreach and engagement strategy.

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Targeted Telemarketing Campaigns

Our telemarketing services are VoC-calibrated to reach the target consumer base while maximizing engagement with each interaction. With our targeted strategies, we helped a client improve client retention by 45.28%.


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Efficient Appointment Setting

Our agents are good at providing high-quality appointments that ensure your sales team will interact with a rather resourceful clientele and as such reduce the time taken to convert them.

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In-Depth Market Research

To make recommendations to restructure your business effectively, our market research services also ensure that we provide you with the necessary information that is obtained from the target customers on time.

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Effective Debt Collection

Our techniques are structured to efficiently follow up on unpaid debt from clients while upholding a reasonable rapport with them and the moral code within the industry.

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Insightful Customer Surveys

We carefully undertake and analyze comprehensive surveys to yield low-down strategies on your products and/or services and customer experience levels.

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Dynamic Product Promotion

Our product promotion services generate buzz, attract attention, and make our customers ready for product launch campaigns through direct contact with such customers.

Testimonials
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Testimonials

Avatar IT Services Company
☆ ☆ ☆ ☆ ☆

Flatworld technicians are professional and have caught on quickly to even our more complex end-user troubleshooting fixes. The team has been exceptional in following up and ensuring that our customers are satisfied, often going above and beyond to deliver success.

Avatar US eCommerce Firm
☆ ☆ ☆ ☆ ☆

Thank You Flatworld! It was so great to have you and your team support during our massive POP launch. I look forward to partnering in the future. Please extend my gratitude to your team.

Avatar Cosmetic Service Industry
☆ ☆ ☆ ☆ ☆

They have so far surpassed our expectations. They made things easy, I felt very accommodated.

Avatar US-based Travel Agency
☆ ☆ ☆ ☆ ☆

Flatworld Philippines has been efficient for the most part since they took over the project. Their team has been hitting the weekly customer transfer numbers per agent we discussed and has been easy to communicate with. We are pleased with the overall working relationship, especially considering the geography and time difference.

Avatar Manufacturing Company
☆ ☆ ☆ ☆ ☆

Their service is very attractive and necessary for its low costs.

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Real Results Achieved Through Outsourcing Expertise

How Flatworld Philippines Helped a Top IT Services Company Optimise its Technical Support!

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US Travel Agency case study

Flatworld Philippines Drives Higher Customer Engagement and Increases Sales Revenue for a US-based Travel Agency

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US Travel Agency case study

Flatworld Philippines Streamlines Tech Support and Enhances User Experience for a Top Veterinary Software Firm

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US Travel Agency case study

Our Blog

Overcoming Challenges and Maximizing Benefits of Call Center Outsourcing to the Philippines

The call center industry has evolved significantly over the years, with advancements in technology and processes. 

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Overcoming Challenges and Maximizing Benefits of Call Center Outsourcing to the Philippines

Top 5 Call Center Trends to Watch in 2024 - Stay Ahead in the BPO Industry

Is your business in need of call center services? If yes, then it is essential to stay on top of the most relevant call center trends 2024. 

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Top 5 Call Center Trends to Watch in 2024 - Stay Ahead in the BPO Industry

5 Most Popular Filipino Cultures and Values That Make PH an Outstanding Outsourcing Destination

Dive into the rich culture and distinctive values of the Philippines with our informative guide on the 'Top 5 Filipino Cultures and Values: Why the Philippines is a Prime Outsourcing Destination'.

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5 Most Popular Filipino Cultures and Values That Make PH an Outstanding Outsourcing Destination

How IT Services Are Revolutionizing the Healthcare Industry

The digital healthcare industry is undergoing a significant transformation, thanks to the advancement in information technology services.

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How IT Services Are Revolutionizing the Healthcare Industry

Why Outsourcing Data Entry Services Makes Businesses Productive?

Data is perhaps the fastest growing and the most critical asset for most companies. With the rise of Big Data compression and proper management have become vital for businesses worldwide.

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Why Outsourcing Data Entry Services Makes Businesses Productive?
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Outsource Outbound Call Center Services To
Flatworld Philippines

Designed in adherence to Lean principles, we offer targeted outbound call center services that can cater to all your firm’s needs. Using the latest tools for predictive dialing and integrated AI analytics, we increase the productivity of calls and customer interactions. There is always an agent available for your customers in any language with a well-prepared script and timely CRM support.

We treat your data information with internal encryption and observe the rules of the General Data Protection Regulation (GDPR) & California Consumer Privacy Act (CCPA). Thorough internal and external quality, including call quality reporting and analytics, allows for benchmark-level quality consistency. Get our outbound call center services to get concrete returns on investment and an excellent customer experience.

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Outsource Call Center
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Frequently Asked Questions

Outbound call center service is carried out by agents who make calls actively to customers or potential customers for various reasons including but not limited to telemarketing, lead generation, appointment setting, conduction of surveys, and recovering of debts.

An outbound call center solution increases a company’s customer outreach and sales levels, gathers important market intelligence and insight, and increases customer interaction.

Companies outsource especially in the Philippines because of the availability of a skilled workforce, proficiency in the English language, affordability of services, and ease of doing business with Western cultures.

Hire a company according to its industry expertise, technology, quality compliance, and feedback from previous clients relevant to your business.

Yes, some of the call centers in the Philippines have round-the-clock customer care services to reach various parts of the world and ensure that customers are kept engaged most of the time.

The Philippines is less expensive compared to other areas including the domestic call center and outsourcing to inbound call center services providers.