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Tech Support Services for the MedTech Industry<

New Case Study

Health Care October 30, 2025

Tech Support Services for the MedTech Industry

A software solution provider for veterinary, research and medical facilities that develops interactive EHR/EMR records, treatment sheets, accounting solutions, etc had a slow response time.

AI-Powered Email Automation for Smarter Customer Support

Automation Jan 14, 2026

AI-Powered Email Automation for Smarter Customer Support

Empowering customer support with Telena’s AI automation—90%+ accuracy, seamless Zendesk integration, and faster resolutions through intelligent, workflow-driven responses.

AI Chat Automation for Loan Program Queries

Automation Jan 14, 2026

AI Chat Automation for Loan Program Queries

Empowering Loan Officers with AI-driven chat automation for faster program insights, seamless communication, and real-time knowledge access.

Data Entry for e-Commerce Industry

Data Entry October 30, 2025

Data Entry for e-Commerce Industry

Flatworld Philippines Streamlines Data Entry with 99% Accuracy for a Leading American eCommerce Firm

Healthcare Provider Billing collection Services

Health Care October 30, 2025

Healthcare Provider Billing collection Services

A prominent healthcare provider in California that offers specialized sleep apnea solutions was finding it a challenge to service an increased number of clients.

Customer Support Services for the Hospitality Industry

Health Care October 30, 2025

Customer Support Services for the Hospitality Industry

Flatworld Philippines Empowers Online Travel Agency to Identify Fraud Transactions and Save over $500K in Just Five Weeks.

Virtual Assistant Services for Travel Agency

Virtual Assistant October 30, 2025

Virtual Assistant Services for Travel Agency

Flatworld Philippines Drives Higher Customer Engagement and Increases Sales Revenue for a US-based Travel Agency.

Tech Support for IT Services Industry

IT Industry October 30, 2025

Tech Support for IT Services Industry

Flatworld Philippines Enables Top IT Services Company to Optimize Technical Support.

Testimonials

Testimonials

IT Services Company

Director - Managed Services

☆ ☆ ☆ ☆ ☆

Flatworld technicians are professional and have caught on quickly to even our more complex end-user troubleshooting fixes. The team has been exceptional in following up and ensuring that our customers are satisfied, often going above and beyond to deliver success.

US eCommerce Firm

Sr. Manager eCommerce FirmUSA

☆ ☆ ☆ ☆ ☆

Thank You Flatworld! It was so great to have you and your team support during our massive POP launch. I look forward to partnering in the future. Please extend my gratitude to your team.

Cosmetic Service Industry

Director

☆ ☆ ☆ ☆ ☆

They have so far surpassed our expectations. They made things easy, I felt very accommodated.

US-based Travel Agency

Founder and CEO

☆ ☆ ☆ ☆ ☆

Flatworld Philippines has been efficient for the most part since they took over the project. Their team has been hitting the weekly customer transfer numbers per agent we discussed and has been easy to communicate with. We are pleased with the overall working relationship, especially considering the geography and time difference.

Manufacturing Company

Director of IT

☆ ☆ ☆ ☆ ☆

Their service is very attractive and necessary for its low costs.

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