The Future of Call Centers, Changes, and Adaptation

Modern call centers must look out for the latest trends, and adopt innovative technologies to ensure superior customer experience for achieving success. Contrary to the general notion that call centers are stagnant facilities with unreasonably long hold times, today’s modern call center businesses are evolving continuously. Entrepreneurs and managers in the business process outsourcing (BPO) and business process management (BPM) sectors keep seeking ways to fulfill customers’ specific needs and... Read more

Five Ways How Artificial Intelligence is Redefining Customer Service

The age of artificial intelligence is here, and Isaac Asimov can take a bow (wherever he is). From all the new-age technologies transforming businesses today, artificial intelligence (AI) is proving to be a powerful tool to optimize relationship management and offer a seamless customer experience (CX). From providing more relevant search research and offering product suggestions to enabling healthcare providers to serve patients better, AI is actively helping deliver more... Read more

Tasks You Can Outsource to a Virtual Assistant

Do you sit in front of your computer for hours on end and barely get any work done? Perhaps, you are spending more time checking emails or answering phone calls than you should. Not only that, several other miscellaneous tasks may eat into your productive hours, leaving little to no time for your core operations. This is where hiring an offshore virtual assistant can make your life easier. A virtual... Read more

Top 10 tips for Successfully Outsourcing IT Services

Outsourcing your IT operations to an offshore agency doesn’t have to be a stressful experience. In fact, it should be contrary Outsourcing gives you room to breathe and allows you to shift your focus from the intricacies of IT management to growth strategies. As a business owner, you have to manage different departments. Don’t let your IT operations slow you down, especially when there are highly talented IT professionals out... Read more

7 Reasons Why eCommerce Players Must Outsource their Data Entry Requirements

The recent dramatic rise in online purchases (especially since COVID-19) promises bright business prospects for e-commerce companies. According to Statista, e-commerce’s share of total global retail sales increased from 13.6% in 2019 to 19.5% in 2021 and is estimated to be a whopping 21.8% in the next three years. And with growth comes the inevitable increase in workload, making it vital to pay extra attention to their website maintenance. Smooth shopping... Read more

Top 5 Things to Look for in a Call Center Service Company

Partnering with a dedicated call center service company is a must-have for businesses that prioritize customer service and customer satisfaction. Several call center service providers do much more than answer customer calls. They support businesses with any and all types of customer service-related interactions—be it calls, chat support, email support, or more. It is no surprise then that many call centers are evolving to become "contact centers" today. But given... Read more

Flatworld Ph helps SMBs for Better Customer Experience in Covid-19

The COVID-19 pandemic has negatively impacted the way businesses used to operate. During the initial months of 2020, when World governments were analyzing the seriousness associated with the pandemic, thousands of businesses across the world had to close their offices with their employees working from home. This sudden shift in working style and environment gave rise to a spate of challenges, customer experience consistency being one of them. Just like... Read more

Top 5 Industries that Benefit from Outsourcing Data Entry Services

Data, they say, is the new oil. Global research firm, Technavio, reports that the global data-entry outsourcing services market will grow by $351.84 million during 2019-2023 to touch $1.7 billion by 2023. This growth is primarily driven by increased demand for data and cost-effective solutions and the need for enterprises to focus on core competencies. As businesses expand, access to accurate, high-quality data with 24x7 availability becomes fundamental to making... Read more

4 Compelling Reasons to Outsource Virtual Assistant Services in Philippines

The Covid-19 pandemic has undoubtedly accelerated digitalization across industries and upped the ante on remote working, a concept not new to the business process outsourcing (BPO) industry. Since the 1990s and the rise of the Internet age, the outsourcing industry has provided remote or virtual assistant services to entrepreneurs, small business owners, and large corporations alike who were looking to cut costs. But with increased competition, technological advancements, and improved... Read more

Why Call Center Services in the Philippines are in High Demand the World Over?

The customer is king, and what better way to serve them than by deploying high-performing call centers to resolve customer queries promptly and effectively? It is no wonder then that the global contact center market, valued at $339.4 billion in 2020, is expected to grow steadily to touch $496 billion by 2027. And the Philippines, which has firmly established its position as a leader in the industry, earning the moniker... Read more