The Philippines has been an outsourcing hub since the 1990s. With favorable government policies, high literacy and education, and significant investments from global outsourcing companies, it has become a top destination for outsourcing.
As a business, it is important to understand exactly who you are outsourcing your requirements. The best way to decide this is to research the outsourcing company, understand what they offer, be clear on what you need, and set clear expectations.
In this short article, we will look at some of the top companies in the Philippines that provide outsourcing services.
Flatworld Philippines has had a presence in the country for the last ten years, however, they have been providing outsourcing services across the globe for nearly two decades. The company offers global reach, an unparalleled commitment to quality, and experience across various industries and is renowned for its expertise. Flatworld Philippines also offers a multitude of services, from customer care to CCTV monitoring and much more. Flatworld pioneers technology that helps improve the IT services they offer and has been the top choice for businesses of all sizes across the world.
Accenture was among the first to set up an outsourcing unit in the Philippines, they are well-known for their expertise in technology and consulting services. Facebook is famously one of their top clients. They offer a variety of services in the technology spectrum, such as digital transformation, cloud services, and cybersecurity. They are the ideal outsourcing partner for large enterprises.
Previously known as Convergys, Concentrix is a titan in the outsourcing space. They employ over 270,000 people around the world in over 280 locations. Like Flatworld Philippines and Accenture, they offer a variety of services, customer experience being their forte.
TaskUs is another well-known name, they specialize in content moderation, back-office support, customer support, and technical support. They are known for their modern solutions and innovative approach to outsourcing solutions.
Sutherland Global Services is another name that has become synonymous with outsourcing. They work with industry leaders such as Microsoft, Dell, AT&T, Symantec, and many others. They have a depth of experience when it comes to business process engineering. Like many of the names on this list, Sutherland offers a variety of services to businesses in various industries.
The Philippines has been at the forefront of outsourcing for decades now. They have become the number one choice for the biggest names in outsourcing. Here are a few reasons why the Philippines will remain a top contender in outsourcing for years to come:
The Philippines boasts a skilled workforce proficient in English. This linguistic advantage facilitates easy communication and collaboration between international businesses and their outsourced teams. Ensuring young people are educated is a culturally ingrained trait amongst Filipinos. This means that access to various types of qualified labor is easy and cost-effective.
Outsourcing and facilitating ease of business for outsourcing companies is an integral part of the government policy. There are free trade zones, attractive policies for investors, and a lot of government support. Initiatives such as the PCC (Philippines Cybersecurity Corridor) have made the region very attractive for outsourcing companies.
The low cost of operations coupled with high-quality, affordable labor means that outsourcing companies in the Philippines can offer their services to companies across the world at a much lower rate. Many of the names on this list, such as Flatworld Philippines have made it a priority to offer great services at great prices.
Selecting the right outsourcing partner can make all the difference in growing your business sustainably. Choose a partner that has experience, reputation, expertise in your sector and understands your needs. Outsourcing partners should be willing to understand a granular impression of what your objectives are and outline a detailed plan to help you achieve those goals. Here is a checklist:
Outsourcing is attractive to businesses that want to expand their offerings without making significant investments in infrastructure. Outsourcing is a great way to lower costs, scale as required, delegate low-value tasks, and increase efficiency.
The Philippines has become an outsourcing hub owing to the availability of skilled labor, fluency in English, and a robust infrastructure. Their government policies, strong work ethics, and cultural exposure are among the other reasons.
Outsourcing has had an immensely positive impact on the Philippines, contributing to over 7.5% of the nation’s GDP. The fact that some of the top names in outsourcing are located there has reduced unemployment, increased the value of real estate, and helped small businesses thrive.
Outsourcing companies in the Philippines offer a host of services. Technical support, customer support, back-office support, IT and software development, virtual assistant services, healthcare BPOs, accounting, HR, digital marketing, and much more.
First and foremost, conduct thorough research. Second, be clear about your objectives and set expectations about what you want them to deliver. Third, monitor every aspect of the interaction and ensure you pass on feedback promptly.