Customer Support Services for the Hospitality Industry
Flatworld Philippines Empowers Online Travel Agency to Identify Fraud
Transactions and Save over $500K in Just Five Weeks
Business Challenge
A leading US travel agency that works with resorts, vacation clubs and corporates to provide
innovative loyalty programs and a range of customer experience products was at the
constant risk of losing a great deal of money due to fraudulent transactions.
The agency was facing both account takeover fraud, or hackers accessing a client accounts
to make transactions and chargeback fraud, or robbers buying travel products with a stolen
credit card. The travel agency needed a robust solution to tackle technologically savvy
fraudsters.
Business Impact
Learn how Flatworld Philippines set up a robust fraud prevention structure for them to
systematically prevent losses. Our trained Fraud Detection and Loss Prevention Team
worked 24*7 to identify suspicious transactions using a variety of methods.
Flatworld Philippines Fraud and Loss prevention team saved more than $500,000 for our
customer in just five weeks. This figure is also the monthly average revenue saved by the
Flatworld Philippines Fraud and Loss Prevention team for the three years since its inception.