Flatworld Philippines Streamlines Tech Support and Enhances User Experience for a Top Veterinary Software Firm

Business Challenge

A software solution provider for veterinary, research and medical facilities that develops interactive EHR/EMR records, treatment sheets, accounting solutions, etc had a slow response time to tickets, which was leading to customer dissatisfaction.

The client was short staffed when it came to skilled workers, which led to delays in resolving tickets. They needed additional high level technical support to help them assist customers speedily.

Business Impact

Learn how Flatworld Philippines helped the software provider to resolve tickets within two hours. On average, emails and calls are handled within 30 minutes after our team came on board.

Flatworld Philippines also helped the software provider grow their business by contacting prospective clients and conducting product demos. Our team also monitors and updates the local and cloud database servers.

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