Call Center Services
Transform Your Customers Experience with Flatworld Philippines
Customer service is often the first line of engagement with customers. Delivering personalized and timely services will differentiate your business from competitors and ensure increased customer loyalty. For over 15 years, Flatworld Philippines has been providing exceptional offshore call center services across multiple channels as an extension of your business, offering seamless, customized, and data-driven solutions.
Artificial Intelligence (AI) is bringing a revolutionary change to the call center industry by providing remarkable capabilities for a wide range of tasks. Here at Flatworld Philippines, we are proud to be leading this innovation as we harness the power of AI to enhance our call center services and deliver unparalleled outcomes. With our extensive expertise and experience, we have the ability to create tailored solutions that meet our client’s specific needs and overcome their unique challenges. Whether it is transactional, processing, analytical, or agent-assist tasks, we are equipped to handle them all. We can design and implement a solution that suits your business scenario and goals. Discover how we can help you with our tailor-made solutions for your call center services.
Telemarketing
Get personalized telemarketing services that can help accelerate your business growth
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Technical Support
BPaaS Service to help you accelerate market success and expand customer engagement
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CCTV Monitoring
Our advanced 24/7 CCTV monitoring services are designed to keep your property safe and protected
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Email Support
Best-in-class high-performance reliable, scalable, and secure email support services for your business
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Chat Support
Improve your business responsiveness, customer experience and boost your bottom line
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Quality Audit Support
We offer a variety of services to help you ensure that your products and services meet the highest standards.
Our Capabilities
Flatworld Philippines empowers you to maximize value from your call center services by treating every interaction as an opportunity to provide strategic, holistic, experience-oriented customer support. Our rich, domain-specific competencies accelerate excellence in customer services and increase CSAT.
Data-driven Solutions
We leverage cutting-edge and new-age call center technologies to deliver excellent services to our customers. Our AI and data-backed services help you stay ahead of the competition by providing competent customer service and intelligent issue resolution. Flatworld Philippines offers capabilities in machine learning and other data-driven tools and techniques to enhance customer experience.
Trained and Experienced Team
The teams at Flatworld Philippines Call Center Services are highly skilled at what they do. We handpick each resource and train them so we can set you up for success from the get-go. Our contact center talent pool has relevant industry experience, excellent communication skills, and access to continuous training to upgrade their capabilities. We collaborate with our clients to ensure accurate and timely support, turning even the most irate customers into happy ones. We encourage clients to be involved in the initial stages of the interview process to be fully aware of the competency levels of the resources working on their projects.
Real-Time Reporting
100% Call Recording
100% of calls in our contact center are recorded for future training and analysis purposes. Our reliable call monitoring processes drive excellence in customer service. Calls are selected based on a random sampling method, using specific criteria for monitoring. It allows our leaders to listen in and give constructive feedback to the representatives about areas of improvement. Our systems, internal processes, and focus on data security ensure each interaction is recorded and made available through secured channels.
Click on the play button to listen to a sample interaction between our customer and a call center agent.
Multi-Channel, Multi-Lingual Services
Flatworld Call Center Philippines enables you to address customer concerns across multiple channels, including email, live chat support, social media, and even video chat support. Our omnichannel approach ensures that your customers get the help they need on a channel of their choice and in their preferred language. We provide 24/7 customer service in several languages, including English, Spanish, French, Arabic, and Filipino.
Why Outsource Call Center Services to Flatworld Philippines?
Competitive Pricing
At Flatworld Call Center Philippines, we believe that outsourced business functions should improve your company’s bottom line and therefore, we provide services at cost-effective and competitive rates.
Our experience has taught us how to optimize our systems and processes in order to keep our operations costs at a minimum. These efforts ensure that our overhead is kept lean allowing us to give our customers the ultimate benefit: Keeping our rates affordable. This is how we add value to your organization and help take your company to the next level.
Trained and Experienced Employees
Customer service is often the frontline engagement for any business and therefore, it is important to provide your customers the best experience possible. The quality of representatives deployed, tone and neutral accent, understanding and resolving their concern completely, accurately and in a timely manner create a good customer experience.
At Flatworld Call Center Services Philippines, we recruit only those who have the relevant experience, with excellent communication skills who have the skills to provide an excellent customer experience. We work with our clients to provide our teams thorough training and foster an environment of teamwork between the onshore and offshore Flatworld Teams. Our representatives go through adequate training to handle even the most irate customers and turn them into happy customers.
Competitive Pricing
At Flatworld Call Center Philippines, we believe that outsourced business functions should improve your company’s bottom line and therefore, we provide services at cost-effective and competitive rates.
Our experience has taught us how to optimize our systems and processes in order to keep our operations costs at a minimum. These efforts ensure that our overhead is kept lean allowing us to give our customers the ultimate benefit: Keeping our rates affordable. This is how we add value to your organization and help take your company to the next level.
Real-Time Reporting
We at Flatworld perfectly understand your concerns as our valued client and therefore, monitor our service representatives in real-time to assess and optimize their performance. These Real-Time Performance Reports enable you to comprehend how well your customer support agents are engaging with your customers.
Through these reports and monitoring tools, you can oversee our contact center in the Philippines at your convenience. It gives you the ability to track a variety of valuable metrics. You will be able to see the Key Performance Indicators of the contact center operations, allowing you to make adjustments as needed.
100% Call Recording
At Flatworld Call Center Philippines, we have reliable call monitoring and recording systems in place. Our quality assurance processes are developed to deliver excellence in customer service.
We are all about continuous growth and improvement, and the quality assurance monitoring system is a key part of this progressive change. It allows our leaders to listen in and give constructive feedback to the representatives about skill areas to be improved and worked on for the future.
Our systems and our internal processes give you the sense of security that all call and contact transactions that take place bearing your brand are logged, monitored, and improved. This is to ensure that at the end of the day the customers are satisfied and delighted with their experience.
Multi-Channel Call Center Services
Time is gold, and most customers would prefer to avoid potentially lengthy customer service phone calls as much as they can. this is where Flatworld’s multi-channel customer service support comes in. Flatworld Call Center Philippines enables you to address the concerns of your customers through multiple channels like email, live chat support, social media, and even video chat support. We provide your customers their choice of communication to help optimize the customer experience through our seamless omnichannel approach.
Multilingual Call Center Team
Your business may have specific demographic and language needs. Flatworld Call Center Outsourcing Philippines has a pool of competent multilingual customer service representatives who can address your customers’ concerns and also speak their language. Today we provide customer service in Spanish, French, Arabic, Filipino, etc. besides English covering multiple time zones through our 24/7 call center irrespective of where you and your customers are located.
Low Employee Turnover
Employee retention is key to smooth business continuity. As employees stay longer in a company, ewer resources are spent in hiring and retaining employees. The longer an employee stays with us, the better it is in the long run in terms of cost and resources.
A tenured agent gives you competence brought out by experience and product familiarity. More than that, the less incidence of starting over conserves resources overall.
We Do Employee Retention Right
Here at Flatworld Call Center Philippines, we believe in doing things “Beyond Business” and in valuing talents and skills of our employees. Flatworld Call Center Services Philippines is all about treating our people as more than employees―we treat them like family. And that’s what makes them stay.
Customer Support Workflow
Flatworld Philippines’ customer support workflow serves as the foundation for any successful call center business. An up-to-date call center business relies on a comprehensive system of call center services, experience management and workforce management. Call center services are characterized by various elements that contribute to their success, such as easy-to-use interfaces, seamless connectivity, dedicated on-call support, and the provision of robust reporting and analytics facilities.
Click image to view our customer support workflow
Your Partner Of Choice For All Your Outsourcing Needs.
For years, Flatworld Philippines has gained the trust of our customers worldwide. Our innovative processes and customized offshore services help businesses achieve competitive advantage.
You Don’t Have to Take Our Word for It.
“We are super grateful for your service to us and to your craft. I am sure it is hard to find good talent in these days but you always seem to find a way and the people you have provided as of now have been excellent. Kudos to you.”
“Their service is very attractive and necessary for its low costs.”
“They have so far surpassed our expectations. They made things easy, I felt very accommodated.”
“They have gone above and beyond to make our customers happy.”
“I feel like nothing is going to be a problem or going be too much trouble because of the managers and the help that everyone has given.”
Why Outsource to
Flatworld Philippines?
- Customized Service based on Client Requirements
- 100% Call Recording
- ISO 27001, PCI certified call center operations
- A trained and highly competent workforce
- Focus on customer experience in every interaction
- Data-driven Processes and Systems
- Transparency and Flexibility in our engagement
Related Links
- Inbound Call Center Services
- Outbound Call Center Services
- Telemarketing services
- Technical Support Services
- CCTV Monitoring Services
- Email Support Services
- Chat Support Services
- Quality Audit Support
- Flatworld Philippines Infrastructure
- Flatworld Philippines Certifications
- Data Entry Services
- Virtual Assistant Services
- Technology Services