According to Salesforce’s latest State of the Connected Customer report, only 13% of respondents find it effortless to resolve cases. In the healthcare sector, fast
The global BPO industry’s has been witnessing remarking growth, with an estimated value of US$292.3 billion in 2022 and the market is expected to surpass
According to Salesforce’s latest State of the Connected Customer report, only 13% of respondents find it effortless to resolve cases. In the healthcare sector, fast
Everyone dreams of working at a company where they will learn new skills and advance in their career. When Great Place to Work surveyed Flatworld
Technology catalyzes change in the call center industry. It can be leveraged not only for customer support, but also to increase revenue. Omnichannel communication, cloud
According to recent reports, 91% of customers experienced poor customer service in 2021. Consumers want fast service, and call centers should leverage technology to meet