Technical Support Services

Elevate Your Customer Experience with Flatworld Philippines

The inability to understand and maneuver the technicalities of modern devices and IT systems or their functions can be a frustrating experience for your customers. Often instant troubleshooting is the answer, and arranging for technical support call center services to ensure customer ease is the go-to solution that eliminates this pain point. If you’re planning to set up or enhance your help desk for customer support on technical matters, Flatworld Philippines has the infrastructure and trained teams you need for guaranteed success. We make it simpler and cost-effective to respond to all queries keeping your customers delighted and reassured. By helping you position your organization as an approachable and responsible brand, we pave the way for measurable outcomes on your customer support outsourcing strategy.

What We Offer

Flatworld Philippines has the best-of-breed resources to help you provide seamless technical support services 365 days a year. Our pool of skilled associates with experiences across different industries allows us to ensure that your help desk solutions are delivered by domain specialists. The technical and customer sales and support services we offer include:

Technical Support Services Level 1 & 2

Our voice, email and chat-based technical services for minor support (Level 1) and in-depth troubleshooting (Level 2) helps improve customer engagement for systems that can be complex for amateurs.

Enterprise Technical Helpdesk Services

From knowledge management and decision support to issue resolutions and trouble ticket management, our enterprise technical helpdesk supports B2B customers in a range of technology-based tasks.

Customer Sales & Support Services

Our solutions for order processing and provisioning streamline your sales cycle and enable us to serve your customers by efficiently addressing their queries on purchases, payments, billing.

Pre-sales Support Services

Count on us to grow your business and identify the best markets in any technology-based industry. We deliver top notch lead generation and qualification services, customer analysis support, information provision solutions, and order management capabilities.

Post-sales Support Services

Optimize customers experience and build brand loyalty with our post-sales services such as warranty support, return/ replacement approvals, application/ software installation support, and other service essential to utilize a product or service effectively.

The Flatworld Advantage

Operating with advancedand agile technical systems for our daily operations, we are passionate about technology. When we take complete ownership of an organization’s helpdesk solutions, our executives stay up-to-date with the functioning and upgrades of its products and systems to offer reliable technical and pre-post-sales support services. By resolving customers’ concerns in languagesthey understand and helping them make the most of theproducts and services they purchase, Flatworld Philippines strengthens your brand authority. The top benefits of outsourcing your technical support solutions to us include:
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Advanced AI automation

for accurate ticket classification, intelligent routing, and timely resolution
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Streamlined call routing processes

for first-call resolutions and strategic handling of each concern
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Business continuity assurance

with dedicated teams for enterprise technical helpdesk services
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Usage of globally trusted call center tools

such as Talkdesk, Five9, LiveAgent, Avaya,and Zendesk,among others
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24x7 technical support services

within agreed-upon response times backed by clearly defined SLAs

Unlock the power of AI for technical support 

Our AI-driven virtual agents and chatbots provide instant, round-the-clock assistance, boosting customer satisfaction and efficiency. Harness the capabilities of natural language processing (NLP) for seamless, conversational interactions. Our AI systems excel in dynamic routing, predictive maintenance, sentiment analysis, and more, ensuring rapid problem resolution and proactive issue prevention. Elevate your technical support operations with personalized, data-driven solutions, and watch as customer loyalty and operational excellence soar. Discover the future of call center support with AI today.

Let us help you grow your business. Here at Flatworld Philippines, we create customer experience through innovative strategies that engage customers and adapt to their changing needs.

We partner with you to create custom solutions to take your business to the next level.

To connect with us for outsourcing your technical support or pre-post-sales customer services please fill up the form.

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Simply fill up the following with your requirements and we will contact you within 24 hours.


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