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We work in close Partnership with our Clients.

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Our Services

Transition Process

Our transition process is a carefully thought out plan through which we ensure that your outsourced business process is transferred offshore using your existing processes with minimal disruption.

Transition is a comprehensive outsource plan through which we connect to you to expand your possibilities. Our previous experiences have taught us that a process is much easier to manage in a stable environment. Transition involves many moving parts, which could give rise to many challenges and be fraught with potential pitfalls. We have developed a transition tool kit based on our experience to ensure a quick startup and minimal disruption to services during transition.

Based on our methodology and experience in migrating services, we have identified the following stages for migrating the process to our facility in India:

1. Analysis

This is a critical stage in the Service Delivery Model. The transition team that will be exclusively assigned needs to have cross-functional skills to make it a success.

2. Transition

What we have arrived at after analysis is implemented here. It is in this phase that our resources at Flatworld work with your representatives on-site in your location and off-site at our facility to ensure that we are complying with your procedures and are have sturdy operations.

3. Pilot/Operations

We carry out a pilot for you, a small-scale operation before you can be convinced to give us the bulk of your work. This is a procedure by which we veto all chances of not falling in line with your requirements and approach. Once you are certain that we have understood your requirements perfectly we can do a ramp up.

4. Ramp up

In a ramp up we can extend operations of the adapted process by hiring more people or taking on more work depending on your requirement. Ramping up can be a continuous process subject to your business.