What is the difference between a call center and a contact center?

A call center’s communication is restricted to voice. In contrast, a contact center uses multi-channel options via text chat, email, and web interfaces to provide a holistic omnichannel customer experience. At Flatworld Solutions, we cater to customers across all channels. Our agents are trained to multi-task across these channels, to give your customers an excellent experience, on your behalf, when they contact us.

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