- Call Center Services
- Data Entry Services
- Software Development Services
- Virtual Assistant Services
Why Outsource to
- 24/7 Uninterrupted Support
- 100% Call Recording
- Custom Reports & Analysis
- Focus on Employee Retention
- State-of-the-art Infrastructure
- Highly Competent Staff
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Explore Smart Solutions For Your Business
Inbound Customer Services
Flatworld Philippines has gone above and beyond to deliver our customers excellent support. What delights us the most is that the Flatworld team has become more like an extension of our business, making the knowledge transfer process seamless and hassle-free for us. All these at a fairly competitive price with highly competent staff. We cannot ask for a better call center service provider!
We have been availing the inbound and outbound call center services from Flatworld Philippines for the past 6 months. And I have to say, we have never seen such a level of commitment from any other team than that of Flatworld Philippines. The effort of the customer support team is commendable - ensuring to provide our customers with support that goes beyond their expectations. Flatworld has successfully managed to turn our most difficult customers into loyal ones!
Why Choose Flatworld Philippines?
We offer our call center services at competitive prices as we believe that outsourcing services should improve your business’s bottom line. However, you must be wondering how can we offer affordable rates? We optimize our systems, manpower, and processes in order to keep our operations costs at a minimum and keep our overheads lean.
Thus, it is crucial that the customer service representatives who represent your company put your brand in a positive light by treating each customer with the utmost professionalism and respect. It is also imperative that your customer service representatives highlight each customer encounter with a warm and friendly experience.
100% Call Recording
At Flatworld Philippines, our calls are continuously monitored and recorded in order to track the quality of the call. All calls are recorded to be used for future reference and for developing and optimizing the performance of the service agents. We are all about continuous growth and improvement, and thereby ensure a robust quality assurance monitoring system.
We have a pool of competent professionals to meet your versatile demographic and language needs. Our multilingual service representatives are highly capable of not only delivering the support that is required but also in delighting your customers by speaking the customer’s language. Let our team take care of multilingual needs now!
Frequently Asked Questions (FAQ’s)
What is the best call center in the Philippines?
Flatworld Solutions is the best 24/7 offshore call center in the Philippines. We have more than 15 years of experience in Outsourced Customer Service, Technical Support, Outbound Telemarketing, and Appointment Setting, offering personalized interactions. Flatworld Philippines is equipped with state-of-the-art facilities – a blend of modern infrastructure and the latest technology – to check call quality track performance with adequate redundancy, built at each level of our IT infrastructure. Our ability to record 100% of all interactions ensures transparency in our engagement. Besides, we work as an extension of your team to bring value to your business.
What services usually does a call center provide?
Outsourced Customer Service, Technical Support, Outbound Telemarketing, and Appointment Setting, Email and Chat Support are various functions a call center can provide. Call centers in the Philippines come with a highly qualified workforce with neutral accents. They are adept at offering competent inbound services, outbound services, telemarketing services, technical support services, CCTV monitoring services, business process as a service, email support services, and chat support services.
Why outsource call center services?
Call centers in the Philippines have a team of expert professionals who are experienced in delivering personalized call center services to customers. Competitive rates are a reality as overhead costs are kept to the bare minimum. Outsourcing call centers to the Philippines enables businesses to receive real-time reporting services to monitor the performance of experienced representatives. 100% call recording, multi-channel call center services, multilingual call center team, and low employee turnover are some other advantages of call center outsourcing to the Philippines.
What makes a good call center?
A reliable call center has a team of experienced and highly motivated professionals, with excellent communication skills who are trained in offering personalized services to customers. 100% call recording and real-time reporting assist in tracking the performance of their teams. Multilingual call center employees, high employee retention, and competitive rates of call center services in the Philippines help it have a competitive advantage. Call Centers with excellent infrastructure with adequate redundancy at every level are essential to ensure uninterrupted service to your clients.
Why should I hire a call center service?
Customer Service is an essential aspect of any business. Excellent customer service translates into an excellent customer experience. Excellent customer service is important for customer retention. By outsourcing call center service to experts at Flatworld Solution, you and your team can now focus on core functions of your business without having to deal with the hassle of hiring, training and implementation and maintenance of IT infrastructure that is an expensive investment for any business. Flatworld Solutions will work with you to hire qualified resources and train them. We have excellent infrastructure at all our facilities to ensure 100% uptime so you do not have to worry about providing excellent support to your customers. Call centers offer custom reports based on analyzed data and ensure complete transparency in engagement. Apart from data-driven processes, call center services in the Philippines employ expert professionals who are trained to offer personalized services to customers.
What is the difference between a call center and a contact center?
A call center’s communication is restricted to voice. In contrast, a contact center uses multi-channel options via text chat, email, and web interfaces to provide a holistic omnichannel customer experience. At Flatworld Solutions, we cater to customers across all channels. Our agents are trained to multi-task across these channels, to give your customers an excellent experience, on your behalf, when they contact us.