Case Studies

Healthcare Provider Billing collection Services

Healthcare Provider Reduces Overdue Accounts Receivable by 4X with Flatworld Philippines Business Challenge A prominent healthcare provider in California that offers specialized sleep apnea solutions was finding it a challenge to service an increased number of clients. The healthcare company’s clients were facing longer wait times, resulting in a poor customer experience. The client wanted a cost-effective solution that would maintain their desired quality levels. They researched potential offshore partners... Download

Customer Support Services for the Hospitality Industry

Flatworld Philippines Empowers Online Travel Agency to Identify Fraud Transactions and Save over $500K in Just Five Weeks Business Challenge A leading US travel agency that works with resorts, vacation clubs and corporates to provide innovative loyalty programs and a range of customer experience products was at the constant risk of losing a great deal of money due to fraudulent transactions. The agency was facing both account takeover fraud, or... Download

Tech Support Services for the MedTech Industry

Flatworld Philippines Streamlines Tech Support and Enhances User Experience for a Top Veterinary Software Firm Business Challenge A software solution provider for veterinary, research and medical facilities that develops interactive EHR/EMR records, treatment sheets, accounting solutions, etc had a slow response time to tickets, which was leading to customer dissatisfaction. The client was short staffed when it came to skilled workers, which led to delays in resolving tickets. They needed... Download

Virtual Assistant Services for Travel Agency

Flatworld Philippines Drives Higher Customer Engagement and Increases Sales Revenue for a US-based Travel Agency Business Challenge As a one-stop shop, the travel agency provided the required information and promotional offers to meet the travel needs of their customers. But with the global pandemic ushering in lockdowns and social distancing mandates, the conventional sales process, which involved face-to-face interactions and in-person seminars to discuss memberships, had to be discontinued. The... Download

Tech Support for IT Services Industry

Flatworld Philippines Enables Top IT Services Company to Optimize Technical Support A world-leading IT solutions company that provides technical support services across security services and data management, software administration, and other applications to their customers was challenged with ensuring 24x7 service and maintaining a high customer satisfaction score. Discover how Flatworld Philippines helped them roll out efficient and effective tech support services for non-business hours, while bringing down turnaround time... Download

Data Entry for e-Commerce Industry

Flatworld Philippines Streamlines Data Entry with 99% Accuracy for a Leading American eCommerce Firm Discover how a top e-commerce company headquartered in the US was able to streamline its website’s product information upload process by partnering with Flatworld Philippines. With multiple vendors sending product information in various formats, uploading accurate information quickly and in the desired structure was proving to be a serious challenge. But with a tailormade customer service... Download