Flatworld Philippines Future Call Center

Top 4 Trends Changing the Future of Call Centers

According to recent reports, 91% of customers experienced poor customer service in 2021. Consumers want fast service, and call centers should leverage technology to meet

Flatworld Philippines AI Related Call Center Trends

Top 3 AI Related Call Center Trends Today

Recent studies have indicated that approximately 80% of customers are willing to use automated systems to expedite the customer service process, if it reduces their

Flatworld Philippines COVID 19 And Disruptive

How Disruptive Technology Adoption has changed the...

Tech disruption is changing the way we work and live. New-age technologies that dramatically alter how organizations gather data, interact with customers, and offer products

Flatworld Philippines AI Data Science

How Flatworld Philippines BPO uses AI and Data Sci...

Experience is everything for customers, but few companies have customer experience as a digital priority. Personalization becomes easier with data mining and getting the most

Flatworld Philippines Call Center

Call Center Best Practices to Enhance Customer Exp...

A good customer experience is a key driver for customer satisfaction. Effortless, undisrupted communication is the backbone of any modern call center business today. Providing

Flatworld Philippines Business Process Outsourcing

Six Reasons Why Outsourcing Data Entry for the eCo...

Keeping your e-commerce website updated with all available products and offers is critical to promoting sales and fueling business growth. While physically inspecting the merchandise